TOSKANA HOLIDAY GmbH acts as intermediary for Italian Tour Operators and Homeowners and is authorized by them by contract to receive payments of all amounts due on behalf of them.
The minimum rental period for the apartments and holidays is usually one week, from Saturday to Saturday. From September to May as well as for last Minute bookings, the arrival and departure dates may also take place on other days by appointment.
The prices of apartments and holiday homes are for one week. Any day prices can be requested through us to the owner for definitive approval.
Expenses to be paid on site such as heating, firewood or cleaning, are not usually included in the rent and can vary from property to property, details of which are described in this website and referred to in the Booking Confirmation.
HOW TO BOOK
Once you have been assured that the desired property is available, you can book by E-mail, fax or telephone. You will receive a confirmation by e-mail in PDF format, indicating all details of your rental, terms of payment and the bank account to which you must pay in Euro the amount due by bank transfer.
The deposit is due within 2 days upon reception of our Booking Confirmation to secure your booking.
The balance is due 50 days prior to your arrival.
Once we have received the completed confirmation and both deposit and balance, we send the voucher for the property and the directions.
When the booking is made within the last 50 (fifty) days before arrival, the total amount must be paid when booking. The terms of payment are the same as in the normal booking procedure and are indicated in the Booking Confirmation.
Together with the Booking Confirmation, you will receive the Guarantee Certificate of the Italian Tour Operator.
DEPOSIT AND BALANCE
The amount of the deposit is 30% of the total amount. TOSKANA HOLIDAY GmbH confirms by E-mail the reception of payments.
With your payment, you accept these Lease Conditions. The reservation is binding and subject to the cancellation conditions.
The voucher is issued on reception of all amounts due and includes the instructions on how to reach the accommodation or the meeting point where the keys can be collected.
The leasing voucher is only valid for the title holder and is non-transferable. It is strictly forbidden to arrive with more persons than shown on the voucher or to pass it onto a third party.
Should you, for whatever reason, cancel a lease, you will have the right to repayment of the amount paid minus the cancellation charges and minus Euro 40,00 of booking costs.
Any changes to bookings either for the period of the holiday or the property required will annul the lease and will be considered to be governed by the cancellation charges. In such cases a new booking will have to be made.
When booking any accommodation, clients are advised to take out a trip cancellation insurance to avoid payment of the cancellation penalties.
We recommend for example Mondial Assistance:
ARRIVAL AND DEPARTURE
Arrival at the accommodation must be between 4.00pm and 7.00pm on Saturday afternoon. Should you be unable to arrive within this time, you should call TOSKANA HOLIDAY GmbH Booking Office.
The owner or his representative retains the right to accept and/or decide to wait the client in case of delay.
All telephone numbers and mobile phones to call in case of delay are indicated in your travel documents.
Clients must depart before 10.00am on Saturday leaving the property in a clean and tidy condition.
Any complaints on the arrival day or during the holiday, have to be reported immediately to the Homeowner and to TOSKANA HOLIDAY GmbH in Monte San Savino:
Telephone : +39 - 0575 84 61 19+39 - 0575 84 61 19
Fax : +39 - 0575 84 66 35
Mobile : the mobile numbers are included in the travel documents
On arrival, the security deposit is required by the owner or its representative in cash. The amount to be paid indicated in the Booking Confirmation and in the Voucher. The security deposit will be returned to you at the end of his stay, after the state of the property has been checked. Any damages that may have incurred will be deducted from the security deposit. When the cost of the damages is superior to the amount of the security deposit, the client is obliged to participate with the total amount of the security deposit.
All properties are covered by a policy for Civil Responsibility according to the Italian Law. This guarantees clients and the buildings they use during the period of their vacation. Any damage intentionally caused to the property by the client or caused by an insufficient surveillance of under age, are under the client’s responsibility.
NUMBER OF GUESTS
The number of guests is indicated in the Voucher and it cannot be exceeded in any way.
TOSKANA HOLIDAY GmbH must be informed and must approve any substitution or increase in the number of guests that will occur in the property/house/garden before the arrival and during the stay, agreeing with the owner who will be free to charge any extra costs.
If clients do not advise TOSKANA HOLIDAY GmbH and owners about extra guests presence, the owner is free to refuse the entry in the property. He is also free to refuse the access to the property to the additional persons who may visit the client in his property during the stay. In this case, no repayment of the amounts paid will be done to the client.
TOSKANA HOLIDAY GmbH guarantees a correct and exhaustive mediation.
TOSKANA HOLIDAY GmbH is not responsible in the following cases:
The accuracy and completeness of all data and descriptions that not the property itself, but the country or region do affect
For external services such as transfers, car rentals, catering services and the like which are conveyed only
The contract partner in case of booking is the Tour Operator or the Homeowner of the property. In case of complaint or reimbursement request, the Tour Operator or the Homeowner are exclusively and legally authorized to follow the client’s request. In this case, TOSKANA HOLIDAY GmbH assists both the client and the Tour Operator/Homeowner in the mail exchange exclusively.
For complaints about the cause of which are beyond the control of TOSKANA HOLIDAY GmbH / the Tour Operator / The Homeowner, such as strikes, civil disturbance, epidemics, war, natural disasters, etc.
Subject to problems in the field of local supply and disposal facilities (such as water, electricity and other energy by the respective municipality), and for technical equipment (such as constant readiness of heating, elevator, air conditioning, pool, etc) are the owner’s responsibility.
Construction by private builders and public property developers in the area of the rented vacation home. Neither the owner nor TOSKANA HOLIDAY GmbH have any influence on such work but they do their best to try and eliminate this type of inconvenience as much as possible.
TOSKANA HOLIDAY GmbH
Holiday Homes in Italy
TOSKANA HOLIDAY GmbH
D-23617 Stockelsdorf (Lübeck)
Telefax: +49 (0)451-4799817
Mrs. Monika Wunderlich
Customer Service in Tuscany - Italy
TOSKANA HOLIDAY GmbH
Via Belvedere, 12
I-52048 Monte San Savino (Arezzo-Tuscany)
Telefax: +39 0575-846635
Booking Office and Assistance in the Netherlands
TOSKANA HOLIDAY GmbH
Mrs Tonnie Van der Wal
NL- 1788 RW Den Helder
Telephone: +31 0223 641078+31 0223 641078
Mobile phone: +31 06 25523919+31 06 25523919
Bank code: 550 400 22 /
C/C number .: 386XXXXXXX
IBAN Code: DE05550400220386XXXXXX
TOSKANA HOLIDAY GmbH
The commercial registration at the District Court took place in Bad Schwartau (Germany) Commercial Paper under the number: HRB 1773.
VAT N°: DE214233350
For legal reasons, we explicitly point out that TOSKANA HOLIDAY GmbH merely acts as intermediary; the contract partner in case of booking is the Tour Operator or the Homeowner.
All information on this site is not guaranteed. We check and update the information on our Web site periodically. This notwithstanding, data may have changed in the meantime. A liability or guarantee cannot be provided for the topicality, correctness and completeness of the information. TOSKANA HOLIDAY GmbH is not responsible for the content of Web sites to which we refer to via hyperlink.
Unless otherwise indicated not all lie rights to graphics, images, texts, videos, animations, sounds and other information on this Web site in TOSKANA HOLIDAY GmbH Lübeck-Germany and contractors. A printed copy for personal use is permitted.
Handling of personal data
In order to valid the booking, TOSKANA HOLIDAY GmbH needs some personal information regarding the client. TOSKANA HOLIDAY GmbH is responsible for managing these data as per the D. LGS. 196/2003 (Italian Law) and will save this personal information in an independent database. These data will be used by TOSKANA HOLIDAY GmbH only to valid the booking and to communicate with the client for the present and the future.
In any case this personal information will not be forwarded to any other third parties (the only exceptions are in case of contract and Italian law obligation). In any case, TOSKANA HOLIDAY GmbH reminds that the client has the right to be informed and to oppose to the use of this personal information as per the art. 7 of the above mentioned D. LGS. 196/2003.